At LN Castle, we aim to ensure that your stay is as relaxing and enjoyable as possible. Understanding that sometimes plans change, we have developed a flexible refund policy to accommodate your needs. Below, you’ll find the details of our policy, ensuring transparency and convenience for your bookings at our cozy 3-star hotel, perfect for your next getaway.
1. Cancellation Policy
You can cancel your reservation free of charge up to 48 hours before your scheduled check-in date. Cancellations made within this period will be refunded in full. Cancellations made less than 48 hours before check-in will incur a charge equivalent to the cost of the first night’s stay.
2. No-Show Policy
In the case of not arriving on your scheduled check-in date without prior notice (no-show), the reservation will be considered non-refundable, and you will be charged the full amount of your reserved stay.
3. Early Departure
Should you choose to leave earlier than your scheduled departure date, please notify the front desk at least 24 hours in advance. Depending on the circumstances of your early departure, you may be eligible for a refund of the unused nights, though some restrictions may apply.
4. Modifications
If you need to modify your booking (e.g., change dates or room type), we will accommodate your request based on availability and potential rate differences at the time of the change. No modification charges will be applied, but please note that rate differences might still apply.
5. Special Circumstances
In the event of extenuating circumstances such as severe weather conditions, family emergencies, or other unforeseen situations, please contact our customer service team. We will work with you to find a solution that might involve waiving cancellation fees or providing a voucher for future stays.
6. Contact Information
For any questions regarding your booking or to request a refund, please contact our reservations team. We are here to help ensure your experience is hassle-free.
7. Policy Updates
This policy is subject to change; updates will be posted on our website and communicated to guests with active bookings.
Your satisfaction is paramount at LN Castle, and we strive to provide flexible solutions to meet your travel needs. We appreciate your choice to stay with us and look forward to making your visit memorable.
