At LN Castle, we extend our commitment to exceptional service beyond the confines of our cozy 3-star hotel. For guests who purchase items or services online, whether as a part of your stay or as a separate order, our shipping policies are designed to ensure that your purchase arrives on time and in excellent condition. Here’s everything you need to know about our shipping procedures.
1. Standard Shipping
We offer standard shipping for all merchandise, including gift cards, hotel-branded items, and special packages from our hotel shop. Orders are processed within 2-3 business days, and shipping times are typically 3-5 business days within the domestic regions. Shipping fees are calculated based on the weight of the items and the delivery location.
2. Expedited Shipping
For those who need their items sooner, expedited shipping options are available at an additional cost. Please select the expedited shipping option at checkout. Expected delivery for expedited shipping is usually within 1-2 business days after order processing.
3. International Shipping
LN Castle is pleased to offer international shipping. The delivery times and costs will vary depending on the destination country and the specific items ordered. Please note that international shipments may be subject to customs fees and import duties of the destination country, which the recipient will be responsible for paying.
4. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number so you can monitor the status of your shipment. Please check your email for a shipment confirmation and tracking information.
5. Damaged or Lost Items
In the unlikely event that your items arrive damaged or are lost during shipping, please contact our customer service immediately. We will work with you to resolve the issue, whether it involves replacing the item or issuing a refund.
6. Contact Us
For any questions related to our shipping policies or the status of your order, our customer service team is available to assist you. We strive to ensure that every aspect of your experience with LN Castle is as relaxing and enjoyable as your stay at our hotel.
7. Policy Updates
We regularly review and update our shipping policies. Any changes will be posted on our website to keep you informed.
